9ajili Privacy Policy for Philippines Players

When you register an account on 9ajili, we collect personal information that is necessary to verify your identity and operate your account, including your full name, date of birth, mobile number, and a valid government-issued ID. We also collect financial information such as your GCash or Maya account details solely for the purpose of processing deposits and withdrawals in Philippine pesos. During your use of the platform, we automatically collect technical data including your device type, browser version, IP address, and session activity logs to maintain platform security and improve performance. Location data may be collected at the point of registration to confirm that you are accessing the platform from within the Philippines, as required by our operating conditions. We do not collect any data beyond what is reasonably necessary to provide you with a safe, functional, and compliant gaming experience.

The personal data you provide is used primarily to create and manage your 9ajili account, process financial transactions, and verify your eligibility to use the platform. We use your contact details to send you important account notifications, security alerts, and responses to support enquiries — we do not send unsolicited marketing messages without your consent. Technical and session data is used to detect and prevent fraudulent activity, protect the integrity of the platform, and ensure that our systems remain stable and responsive for all players. Aggregated, anonymised usage data may be analysed internally to understand how players interact with the platform and to guide improvements to the mobile experience. All data processing activities are carried out for legitimate operational purposes and are proportionate to the information collected.

9ajili does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes under any circumstances. Your information may be shared with trusted payment processors such as GCash and Maya strictly to facilitate the completion of your deposit and withdrawal transactions. We may also disclose data to regulatory authorities, law enforcement agencies, or fraud prevention services where we are legally required to do so or where disclosure is necessary to protect the rights and safety of our players and the platform. Any third-party service providers who handle data on our behalf are bound by strict confidentiality obligations and are not permitted to use your data for their own purposes. We review our data-sharing arrangements regularly to ensure they remain appropriate and compliant with applicable standards in the Philippines.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Financial transaction records are kept for the minimum period required under applicable Philippine regulations governing online payment and gaming activity. If you request closure of your account, your personal data will be retained only for as long as necessary to resolve any outstanding matters, process final transactions, and meet our compliance requirements, after which it will be securely deleted or anonymised. Technical logs and session data are retained for a shorter period and are used solely for security and operational purposes. You may contact our support team at any time to enquire about the specific retention period applicable to your account data.

As a player based in the Philippines, you have the right to request access to the personal data that 9ajili holds about you, and to ask for corrections if any information is inaccurate or out of date. You may also request the deletion of your personal data where there is no longer a legitimate reason for us to retain it, subject to our legal and regulatory obligations. If you wish to withdraw consent for any specific data processing activity, you may do so by contacting our support team, though this may affect your ability to use certain features of the platform. You have the right to object to the processing of your data for purposes beyond those strictly necessary for account operation and legal compliance. All data rights requests will be acknowledged promptly and handled in accordance with the timelines and procedures set out under applicable data protection rules.

9ajili applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and our platform is encrypted, and access to account data within our systems is restricted to authorised personnel only. We conduct regular reviews of our security practices to identify and address potential vulnerabilities before they can be exploited. In the event of a data breach that poses a risk to your rights or interests, we will notify affected players and the relevant authorities in accordance with applicable requirements. We strongly encourage all players to use a strong, unique password for their 9ajili account and to keep their registered mobile number up to date to support account recovery and two-factor verification.

This Privacy Policy may be updated from time to time to reflect changes in our data practices, platform features, or applicable legal requirements in the Philippines. When material changes are made, the revised policy will be published on this page with an updated effective date, and registered players will be notified through their account or registered contact details where appropriate. Your continued use of the platform after any update has been posted constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you remain informed about how your data is being handled. If you have any questions about a specific change or about this policy in general, please visit our FAQ page or contact the support team directly.